Envy 4502 new cartridge issue (2024)

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Envy 4502 new cartridge issue

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Envy 4502 new cartridge issue (3)

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Envy 4502 new cartridge issue (5)

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Envy 4502 new cartridge issue (6)

Forddoctor

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‎04-21-201608:49 PM

Envy 4502 new cartridge issue (7) HP Recommended

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Product: Envy 4502

Operating System: Microsoft Windows 8.1 (64-bit)

I purchased new ink cartridges from Inkfarm.com. They are the correct number (61, color and B&W). My printer is giving me the message "Ink cartridge problem". "The following ink cartridges must be replaced" with a sideways hourglass. No other buttons on the printer will function. I have unplugged the machine and taken the cartridges out and put them back in numerous times. And yes, I did ensure that I removed the tape from them before putting them in.

Solved!Go to Solution.

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  • Microsoft Windows 8.1 (64-bit)

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2 people had the same question

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Envy 4502 new cartridge issue (8)

Envy 4502 new cartridge issue (9)Drakster

4,038 621 306

1,702

Retired

‎04-22-201603:10 PM - edited ‎04-22-201603:10 PM

Envy 4502 new cartridge issue (10) HP Recommended

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Hi @Forddoctor,

Welcome to the HP Support Forums!

I understand that you're experiencing problems with the ink cartridges that you purchased from Inkfarm.com. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I checked Inkfarm.com and they sell both genuine and remanufactured ink cartridges.

Which did you buy? If you purchased remanufactured ink cartridges and they aren't working contact the Inkfarm.com.

If they are genuine HP ink cartridges, follow the steps within this guide:

If you have a defective genuine HP ink cartridge, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.

First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.

Repair fees might apply for out-of-warranty printers.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Case number and phone number appear.

I hope this information is helpful. Please respond to this post with the results. Good Luck!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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  • Microsoft Windows 8.1 (64-bit)

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1 REPLY 1

Envy 4502 new cartridge issue (11)

Envy 4502 new cartridge issue (12)Drakster

4,038 621 306

1,703

Retired

‎04-22-201603:10 PM - edited ‎04-22-201603:10 PM

Envy 4502 new cartridge issue (13) HP Recommended

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Hi @Forddoctor,

Welcome to the HP Support Forums!

I understand that you're experiencing problems with the ink cartridges that you purchased from Inkfarm.com. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I checked Inkfarm.com and they sell both genuine and remanufactured ink cartridges.

Which did you buy? If you purchased remanufactured ink cartridges and they aren't working contact the Inkfarm.com.

If they are genuine HP ink cartridges, follow the steps within this guide:

If you have a defective genuine HP ink cartridge, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.

First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.

Repair fees might apply for out-of-warranty printers.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Case number and phone number appear.

I hope this information is helpful. Please respond to this post with the results. Good Luck!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Tags (2)

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  • envy 4502
  • Microsoft Windows 8.1 (64-bit)

View All (2)

Was this reply helpful?YesNo

Envy 4502 new cartridge issue (14)

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      '); $(dropdownContainer).append(DropdownList); //insert the custom container after the select tag dropdownContainer.insertAfter($('#'+actualElId)); //populate the list items populateDropdownList(actualElId, DropdownListId); //Populate the Dropdown Header Value valueReq = $('#'+actualElId).attr('valuereq') if(valueReq!=null && valueReq!="" ){ var valObtained = getParameterByName(valueReq)?getParameterByName(valueReq):getCCLC(valueReq); if(valObtained != null && valObtained != ''){ valObtained = valObtained.toLowerCase(); /*check if language dropdown and customize for cn-zh hk-zh or tw-zh */ if($(this).attr('valuereq')=="lc") { if( getCCLC("cc") == "cn" && valObtained == "zh"){ valObtained = "zh-hans"; // for china return chinese simplified } else if((getCCLC("cc") == "tw" || getCCLC("cc") == "hk") && valObtained == "zh"){ valObtained = "zh-hant"; // for taiwan and hongkong return chinese traditional } } } populateDropdownHeader(actualElId, valObtained); } else populateDropdownHeader(actualElId, "");};populateDropdownHeader = function(elId, val) {//set the dropdown Header Value to the first elem var firstVal = $($('#'+elId).children('option')[0]).html(); $('#'+elId+'_dd_headerValue').empty().append(firstVal); $('#'+elId+'_dd_headerValue').addClass('default'); //set the hidden dropdown value if(!$('#'+elId).children('option').eq(0).prop('disabled')) { $('#'+elId).val(0) } if(val!="" ) { var elem = ""; $('#'+elId+'_dd_list li.elem a span.value').each(function(){ if($(this).html()==val){ //set the dropdown Header Value to the found elem elem = $(this).parents('a').html() $('#'+elId+'_dd_headerValue').empty().append(elem); //set the hidden dropdown value $('#'+elId).val(val); } }); }};populateDropdownList = function(elId, listId) { $('#'+elId).children('option').each(function() { var listItem = $('

    • '); var listItemAnchor = $(''); var spanValue = $(''); var spanImgUrl = $(''); var spanSeoLabel = $(''); var spanRedirectUrl = $(''); var spanClazzType = $(''); var listData = $(this).html(); var dataValue = $(this).attr('value'); if( $(this).attr('hidden') ) { listItem.addClass('hide'); } $(listItemAnchor).append(listData); $(spanValue).append($(this).attr("value")); listItemAnchor.append(spanValue); if($(this).attr("imageurl")){ $(spanImgUrl).append($(this).attr("imageurl")); listItemAnchor.append(spanImgUrl); } if($(this).attr("seo-label")){ $(spanSeoLabel).append($(this).attr("seo-label")); listItemAnchor.append(spanSeoLabel); } if($(this).attr("redirectUrl")){ $(spanRedirectUrl).append($(this).attr("redirectUrl")); listItemAnchor.append(spanRedirectUrl); } if($(this).attr("clazzType")){ $(spanClazzType).append($(this).attr("clazzType")); listItemAnchor.append(spanClazzType); } $(listItem).append(listItemAnchor); $('#'+listId).append(listItem); });};attachClickHandler = function(elId) { $('#'+elId+'_dd').on('click', function(e){ e.stopPropagation(); if(!$(this).hasClass("disabled")) { $(this).toggleClass("open"); if($(this).hasClass("open")) { positionDropdown($(this).attr('id')); } } }); $(window).on("resize.customDropdown", function() { $(".open .dropdown-menu").each(function(){ positionDropdown($(this).parent().attr('id')); }); }); $(document).click(function (e) { e.stopPropagation(); if ($('#'+elId+'_dd').has(e.target).length === 0 && $('#'+elId+'_dd').hasClass('open')) { $('#'+elId+'_dd').removeClass("open"); } }); $('#'+elId+'_dd_list li').on('click', function(){ //set value in the hidden select tag //populate header value selValue = $(this).children('a').children('span.value').html(); $('#'+elId).val(selValue); populateDropdownHeader(elId, selValue); $('#'+elId).trigger('change'); //set focus to the main anchor tag $('#'+elId+'_dd_headerLink').focus(); });};positionDropdown = function(elId){ var diff = 0; var padding = 15; if( $("#"+elId).children(".dropdown-menu").outerWidth() >$("#"+elId).outerWidth() ) { diff = ($("#"+elId).outerWidth() - $("#"+elId).children(".dropdown-menu").outerWidth())/2; } $("#"+elId).children(".dropdown-menu").removeAttr("style"); overflowLeft = ($(window).width() - padding) - ( $("#"+elId).offset().left + diff + $("#"+elId).children(".dropdown-menu").outerWidth() ); overflowRight = ($("#"+elId).offset().left + diff - padding); if(overflowLeft < 0 && overflowRight < 0) { $("#"+elId).children(".dropdown-menu").css("max-width", "" + ($(window).width() - $("#"+elId).offset().left - padding ) + "px" ); diff = 0; } else if(overflowLeft < 0 ) { diff = diff + overflowLeft; } else if(overflowRight < 0) { diff = diff - overflowRight; } $("#"+elId).children(".dropdown-menu").css("left", diff + "px"); }attachKeyboardListeners = function(elId){ //keydown evets for esc/bcksp/tab $('#'+elId+'_dd').on('keydown', function(e) { if(e.keyCode == 8 || e.keyCode == 9 || e.keyCode == 27 ){ //if the user hits backspace, esc, or tab it should close the dropdown if($(this).hasClass('open')){ e.preventDefault(); e.stopPropagation();//to prevent popups from closing $(this).removeClass('open'); } } if(e.keyCode == 13 && !$(this).hasClass('open') ){ $(this).addClass('open') } }); //keypress events for typeahead $('#'+elId+'_dd').on('keypress', function(e) { if(e.keyCode != 37 || e.keyCode != 38 || e.keyCode != 39 || e.keyCode != 40){ key = String.fromCharCode(e.charCode != null ? e.charCode : e.keyCode); clearTimeout(timeOutResetLetters); timeOutResetLetters = setTimeout(function(){ letterPressed = []; },500); letterPressed.push(key); if(getTyped() == letterPressed.join('')){ setTyped(letterPressed.join('')); setCounter(getCounter()+1); } else{ setCounter(1); setTyped(letterPressed.join('')); } typeahead(letterPressed.join(''), this); } }); //To handle typeahed for more than once $('#'+elId+'_dd').on('blur', function(e) { setCounter(1); setTyped(''); }); $('#'+elId+'_dd ul > li').on('mouseover', function(e) { setTypeAhead(this); });};typeahead = function(what, elem){ var els = $('#'+$(elem).attr('id')+' .elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(what) == 0; }); var index = (typeAheadCounter - 1) % els.length; if(els && els.length > 0 && els[index] && els[index].childNodes[0]){ els[index].childNodes[0].focus(); }}setTypeAhead = function(el){ var hoveredEl = $(el); var hoveredChar = hoveredEl.children('a').html().toLowerCase().split('<')[0][0]; setTyped(hoveredChar); setCounter(0); /* var i = 1; //TODO: revisit for mouse hover logic var els = hoveredEl.parent().children('.elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(hoveredChar) == 0; }); while(i < els.length){ console.log(hoveredEl+' == '+els); if(hoveredEl == els[i-1]){ setCounter(i); console.log(hoveredChar+', '+i); } i+=1; } */ }var letterPressed = [];var timeOutResetLetters = null;var typeAheadCounter = 1;var typeAheadText = '';function setCounter(val) { typeAheadCounter = val;}function getCounter() { return typeAheadCounter;}function setTyped(val) { typeAheadText = val;}function getTyped() { return typeAheadText;}getSelectedData = function(opt,elID) { var elem = $('#'+elID+'_dd_headerValue'); if(opt=='value'){ return $(elem).children('span.value').html(); } if(opt=='imgurl'){ return $(elem).children('span.imgurl').html(); } if(opt=='seoLabel'){ return $(elem).children('span.seoLabel').html(); } if(opt=='redirectUrl'){ return $(elem).children('span.redirectUrl').html(); } if(opt=='clazzType'){ return $(elem).children('span.clazzType').html(); }}attachChangeListener = function(elId){ $('#'+elId).on('change',function(){ var currentValue = $(this).val(); populateDropdownHeader(elId, currentValue); if(($('#'+elId).hasClass('disabled') || $('#'+elId).prop('disabled')) && !$('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').addClass('disabled'); } else if ((!$('#'+elId).hasClass('disabled') && !$('#'+elId).prop('disabled')) && $('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').removeClass('disabled'); } });}$(document).ready(function() { $("body.PostPage select, body.EditPage select, body.ReplyPage select").addClass("hpStyleDropdown"); getHpStyleDropdown(); /* Workaround for jQuery 'trigger' not launching the event handler inside the closure (LITHIUM.MessageEditorForm.BoardChooser) */ var changeTriggered = false; $('body.PostPage #lia-board, body.ForumPage #sortthreads').on('change', function() { if(!changeTriggered) { changeTriggered = true; $(this)[0].dispatchEvent(new Event("change")); setTimeout(function(){ changeTriggered = false; },100) } }); $('body.PostPage #no-product, body.ReplyPage #no-product, body.EditPage #no-product').on('change', function() { $("#s-products").trigger("change"); });});

    • Envy 4502 new cartridge issue (2024)

      FAQs

      Why does my HP Envy keep saying cartridge problem? ›

      Check for tape and clean the cartridge if necessary

      Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears.

      Why does my HP printer keep saying replace cartridge? ›

      Clean the Cartridge Contacts: one of the most common reasons you might get a cartridge problem error when your cartridges are new and full is the contacts on the cartridge might be dirty or otherwise obscured from making good contact with the electronics in the printer head carriage.

      Why is my brand new HP ink cartridge not working? ›

      Check for Protective Strips: Some ink cartridges have protective strips or tapes that need to be removed before use. Ensure that you have removed any protective coverings from the cartridge. Store Properly: If you've had the ink cartridge for a while before using it, make sure it was stored in the correct conditions.

      How do I get my HP printer to recognize a new ink cartridge? ›

      HP printer won't recognize new ink cartridge:
      1. Remove the unrecognised cartridge and put in an older one.
      2. Leave your printer alone for around ten minutes.
      3. Take the old cartridge out and put the previous one in again.
      4. Restart the machine and it should now work.

      How to override HP cartridge error? ›

      Follow these steps:
      1. Power off the printer and unplug it from the wall outlet.
      2. Open the cartridge access door and carefully remove all ink cartridges.
      3. Press and hold the power button for about 30 seconds to perform a hard reset.
      4. Reinstall the ink cartridges, ensuring they are securely and correctly placed.
      Mar 8, 2024

      How do I trick my HP printer to accept refilled cartridges? ›

      Turn off the printer and turn it on after 30-60 seconds, re-initializing the device. Then remove and reinsert the cartridge until you hear a click. You may need to clean the contacts on the cartridge from paint or some products of oxidation. For this, remove the cartridge and wipe the contacts with an alcohol wipe.

      How do you bypass an ink cartridge problem? ›

      If you wish to proceed, follow these steps:
      1. Turn on the printer and keep it in a ready state.
      2. Navigate to your printer's menu or settings. ...
      3. Look for options related to ink cartridges, often found under “Cartridge” or “Supplies” in the printer menu.
      4. Disable the “Cartridge Protection” feature.
      Oct 27, 2023

      Where is the secret reset button on HP printer ink cartridge? ›

      Resetting HP Ink Cartridges. There is no reset button on an ink cartridge by HP either. However, the process of its resetting is similar to an entertaining game, and if done correctly, you'll be back to printing in only a few minutes. Remove your cartridge from the printer and refill it with ink if needed.

      How do I get my HP printer to accept other cartridges? ›

      For non-internet connected printers – Find the devices and printers section in your control panel, then select your hp printer. Find the cartridge protection tab in the HP toolbox and click the disable cartridge protection option & save.

      Why is my HP Envy printer not printing even though it has ink? ›

      In conclusion, low ink levels, clogged print heads, and incorrect print settings are common causes of HP printers printing blank pages. To troubleshoot this issue, it is important to check ink levels, clean the print head, and adjust print settings.

      Why is my ink cartridge not working but full? ›

      If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it's most likely that you are dealing with a clogged printhead. Blurry documents and images that appear faded are also signs that it's time to remove the excess ink.

      How to solve cartridge problem HP? ›

      Reseat the Cartridge
      1. Turn the printer on.
      2. Open the door to access the cartridges.
      3. Wait until the carriage stops moving before you continue.
      4. Remove the cartridge indicated in the error message from the carriage. ...
      5. Make sure the protective tape is removed from the contacts. ...
      6. Reinsert the cartridge.

      Why does my HP printer say out of ink with a new cartridge? ›

      Make sure you are using HP inks. Insert the old/alternate ink cartridge(if available) and check if the error persists. If not, then the new one is defective. If the error persists, it could be the printer that has gone bad.

      Why isn't my printer reading my new ink cartridge? ›

      Incorrect position or color slot of installed cartridges. The contacts in your printer or cartridge are damaged or dirty. The printer's memory is not reset. It's still reading the data from the previous chip.

      How do I get HP to recognize my refilled cartridge? ›

      Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot. Repeat these steps to replace any other cartridges indicated in the error message. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

      How do I get my HP Envy out of single cartridge mode? ›

      With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 60 seconds. Plug the power cord back into the wall outlet.

      How do I reset my HP ink cartridge? ›

      How to Reset the Ink Levels on an HP Cartridge
      1. Take out both the black and colour cartridges from your HP printer.
      2. Turn on your printer and wait for 20 seconds before turning it off. ...
      3. Put the black and colour cartridges back inside the printer.
      Aug 25, 2022

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